4.1 Understand the Organization and its Context
DMZCO has determined the external and internal issues that are relevant to its purpose audits strategic direction and that affect its ability to achieve the intended result(s) of its quality management system. Identifying internal and external parties and their needs. Documenting the context of the organization.
DMZCO shall monitor and review the information about these external and internal issues.
4.2 Understanding the Needs and Expectations of Interested Parties
DMZCO has determined the interested parties that are relevant to the quality management system and the requirements of these interested parties that are relevant to the quality management system. DMZCO shall monitor and review the information about these interested parties and their relevant requirements.
4.3 Determining the Scope of the Quality Management System
DMZCO has determined the boundaries and applicability of the quality management system to establish its scope and has considered the following factors:
a) The external and internal issues referred;
b) The requirements of relevant interested parties;
c) The products and services of the organization.
4.4 Quality Management System and its Processes
DMZCO has determined the processes for Quality Management System and their application throughout the organization. It has determined the sequences and interaction of these processes as well as the criteria and methods required to ensure the effective operation and control of these processes as well as inputs required and output expected. DMZCO has also determined the criteria, methods, including measurements and related performance indicators needed to ensure the effective operation, and control of these processes.
DMZCO has ensured and will ensure the availability of resources and information necessary for implementation of the processes and measures. Furthermore, it will continuously monitor and analyze these processes and implement actions necessary to achieve planned results and continual improvements.
a) The assignment of the responsibilities and authorities for these processes;
b) The risks and opportunities in accordance with the requirements of 6.1, and plan and implement the appropriate actions to address them;
c) The methods for monitoring, measuring, as appropriate, and evaluation of processes and, if needed, the changes to processes to ensure that they achieve intended results;
d) Opportunities for improvement of the processes and the quality management system.
DMZCO shall maintain and retain the documented information to the extent necessary to support the operation of processes to prove confidence that the processes are being carried out as planned.
