11.1 Control of Nonconforming Works
The Project Manger shall establish and maintain procedures to ensure that any work that does not conform to specified requirements is prevented from inadvertent release to the client. Control shall provide for identification, documentation, evaluation, segregation when practical, disposition of nonconforming work, and for notification to management as required.
11.2 Nonconformity Review and Disposition
Nonconforming work shall be reviewed in accordance with documented procedures.
The nonconforming work may be:
a) Reworked to meet the specified requirements
b) Accepted with or without repair by concession of the client
c) Reused for alternative applications
d) Rejected, torn out, scrapped and new work performed.
Where required by the contract, the proposed use or repair of the nonconforming work to specified requirements shall be reported for concession to the client or his representative. The description of nonconformity that has been accepted, and of repairs, shall be recorded to denote the actual condition.
Repaired and reworked work shall be re-inspected in accordance with documented procedures.
11.3 Corrective Action
The Project Manager shall establish, document, and maintain procedures for:
a) Investigating the cause of nonconforming work and the corrective action needed to prevent recurrence;
b) Analyzing all processes, work operations, concessions, quality records, service reports, and customer complaints to detect and eliminate potential causes of nonconforming work;
c) Initiating preventative actions to deal with problems in relation to the risks encountered;
d) Applying controls to ensure that corrective actions are taken and their effectiveness;
e) Implementing and recording changes in procedures resulting from corrective actions.
