5.1.1 Leadership and Commitment for the Quality Management System
DMZCO has been actively involved in implementing the Quality Management System. It has established quality objectives and the quality policy as well as provided the vision and strategic direction for implementing the QMS.
DMZCO is committed towards maintaining and continuously improving the established QMS.
The effectiveness of the QMS is continuously improved by
⇨ Creating Awareness among the Employees.
⇨ Ensuring the availability of resources.
⇨ Establishing the Quality Policy.
⇨ Establishing Quality Objectives.
⇨ Supporting
other elevant management roles to demonstrate their leadership as it applies to their areas of responsibility and also engaging, directing and supporting persons to contribute to the effectiveness of QMS
⇨ Continuously communicating to the organization the importance of meeting client as well as Compliance Obligation.
⇨ Periodically conducting Management Review meeting.
5.1.2 Client Focus
DMZCO will demonstrate the leadership and commitment with respect to client focus and Compliance obligation requirements are met.
DMZCO ensures that client needs and expectations are determined through interactions and feedbacks.
DMZCO strives to identify current and future client needs, to meet client’s requirements and exceed client expectations.
DMZCO management ensures the focus on improving client satisfaction is maintained by setting and reviewing objectives related to client satisfaction.
5.2 Quality Policy
The Quality Policy is available as documented information, be communicated, understood and available to relevant interested parties.
The Quality Policy of DMZCO is as follows:
DMZCO strives to achieve, sustain, and enhance client satisfaction by continually improving through standardizing and innovating of our systems and processes through team work and competence of our personnel by adopting best industry practices.
5.3 Organizational Roles, Responsibilities and Authorities
1. An organizational structure has been established to show the interrelation of personnel in the organization.
2. A framework is created for reporting on the performance of the quality management system, on opportunities for improvement and on the need for change or innovation, and especially for reporting to top management;
3. Top Management Ensures the promotion of client focus throughout the organization;
4. Top management ensures that the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented.
7. Job descriptions define the responsibilities and authorities of each of the positions.
8. Job descriptions and the organizational structure are reviewed and approved by top management for adequacy. This documented information available throughout the organization to help employees understand responsibilities and authorities.
9. The Responsibility & authorities are defined below. In addition to this Job Responsibilities are issued to all the persons.