DMZC Companys staff has established and shall maintain and document this QA/QC system as a means of ensuring that the services we provide our clients conform to specified requirements. This QA/QC system shall include:
a) Documented quality system procedures and instructions to ensure that all activities are performed in accordance with established requirements;
b) Effective management support to ensure compliance and the use of the QA/QC procedures and instructions.
All employees of DMZC Company shall strive to improve the quality of our services to our clients. The QA/QC program is a process of continuous improvement which requires input from everyone in our organization. Everyone in our organization shall comply and endeavor to improve the process where possible. An effective QA/QC program consists of the following key components;
a) Established QA/QC procedures and instructions that comply with generally accepted industry standards, project specifications and standards established by the client;
b) The identification and timely issuance to the project team any required controls, processes, equipment inspection, fixtures, tools, materials and labor skills needed to properly execute the project;
c) Updating, as necessary, of quality control, inspection, and testing techniques, including the development of new methods and procedures;
d) Identification of any commitments made which exceeds available resources in sufficient time to properly acquire the required resources;
e) Clarification of the standards of acceptability as required to support the overall QA/QC program and our client's objectives;
f) Review of the project process, construction, installation, inspection, and test procedures to ensure that applicable documentation reflects how activities are actually performed;
g) Effective maintenance of quality records to document and track performance andimprovement.
The QA/QC manual is not a controlled document. A copy is available to all employees through their immediate supervisor. The QA/QC manual is designed to convey basic QA/QC procedures and instructions that must be followed by all employees and subcontractors of DMZC Company.
Specific QA/QC procedures and instructions for individual activities are maintained by the QCM and issued to Project Managers as controlled documents. It is the Project Manager's responsibility to ensure specific activity QA/QC procedures and instructions are conveyed to the individuals or subcontractors performing the specified activities.